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Customer Support

When it comes to keeping your global trade network humming, there is no substitute for local expert support. GT Nexus’ commitment to your long-term success relies on a global network of customer support professionals who ensure that all users in your supply chain network operate at optimal productivity. Please continue using the same methods and phone numbers you have always used to contact customer support.

GT Nexus

Calling from United States and Canada:
+1 866 GTNEXUS (+1 866 486 3987)

Calling from Europe:
+49 40 301 87 472

Calling from Asia:
China: +86 755 8830 9265
Hong Kong: +852 2111 4039
Sri Lanka: +94 112 408408
India: +91-80-49060371

Calling from all other locations:
+1 510 550 7404
Email: service@gtnexus.com

To get your supply chain up and running quickly and cost-effectively, you need a solution provider that can work closely with all your trading partners – no matter where they are located. GT Nexus is fully committed to minimizing your global sourcing management time expenditures by activating all your trading partners with local experts who speak your partners’ languages. In global trade, the best technology can fulfill its promise only when all trading partners are fully engaged in productive collaboration. GT Nexus helps you realize the potential of your smart network in a matter weeks, not years.

Support In Your Language & Time Zone

Activating your trading partners – whether it’s a handful in a single region or several hundred around the world – is the first step on the road to global trade success. GT Nexus’s commitment to your long-term success also relies on a global network of customer support professionals who ensure that all users in your supply chain network operate at optimal productivity. From solution training to simple “how to” issues to complex technical challenges – users across the network rely on GT Nexus professionals who not only understand the solution in depth, but who are always available to provide support when and how it’s expected, in 14 different languages.

Supply Chain & Technology Experts Worldwide

For well over a decade, GT Nexus has been in the business of helping brands and retailers collaborate and transact with their global trading partners. We understand supply chain – both physical and financial. It’s all we do.

And We Understand Cloud Technology

Our platform was conceived, architected and developed in the cloud, not ported or evolved from a client-server model. But most importantly, we understand how to combine a best-of-breed cloud platform – accessed by 25,000 organizations and over 100,000 users in more than 90 countries – with the expertise and responsiveness of local teams in every region where the members of our network conduct business. GT Nexus’s local expert presence – and commitment to your success – is second to none.